Teacher

Problem Solution: InterClean Inc.

In today's world increasing competition, changing customer needs, the global economy and pressure from stakeholders have created many challenges for InterClean, Inc. (InterClean). Using a defined problem-solving technique such as the one used at the University of Phoenix will help InterClean understand the situations that lead to the problem; analysis of the challenges and opportunities which leads to a much better understanding of the problem through logical analysis of alternative solutions and finally to a decision. Furthermore, evaluation of the end results against stated goals will help InterClean management realize the effectiveness of the solutions. Understanding the situation is critical in moving toward making a decision.

Situation Background (Step 1)

InterClean is an established institutional and industrial cleaning and sanitation company in an industry where stakeholders are demanding more. Here are some key facts:

1. Customers are looking for total solutions including products and services that will reduce their costs and concerns with cleaning and sanitation. Furthermore customers are demanding product training, monitoring, information sharing and full-service cleaning. The roll-out of which is on an aggressive timeline.

2. The current sales force does not have the "Solution Selling" skills required to sell the new products and services.

3. InterClean has acquired EnviroTech, Inc. (EnviroTech) who has the products, services and selling skills InterClean desires.

4. InterClean's CEO inherited the business. He is driven, competitive and a risk-taker.

5. InterClean is interested in expanding into Global markets.

Challenges and Opportunities

InterClean's challenges and opportunities are multi-faceted. Table 1 describes the external and internal challenges and opportunities the company is facing.

Table 1

Challenges