The Four Functions Of Management

Proposal for a Workshop on Writing Skills

Proposal for a Workshop on Writing Skills.

A few days ago a dispute occurred that demoralized our staff members, and might have ultimately led to loss of profits at Vutek. This unfortunate incident was caused by a series of poorly written e-mails, and it could have been easily avoided if the personnel knew how to communicate more professionally. I believe that by sponsoring a workshop on writing skills Vutek will help our employees, and ultimately our company, avoid future communication mishaps.

How effectively we use memos or emails can impact the way coworkers, and our clientele, consider the quality of service our company provides. I recently attended a Skill Path Seminar, and I learned that the capability to communicate competently, and assertively with people, is the most important component for accomplishment in today's workplace, as well as the foundation for supportive, cooperative work, and personal relationships. Some of our employees have lacking communication and writing skills; there are complaints about their emails and memos, they come across as being extremely blunt, jumbling messages, or often lacking enough information to process a service call. The result of this is an underlying animosity among the rest of our staff members.

The possible repercussions of bad writing in our business can be catastrophic for both employees, and customers; it is obvious that members of our staff need to improve their communication, and writing skills as a matter of urgency. As Tyler (2005) explains in an article written in HR Magazine, "No matter whether the writer is a CEO, a sales manager or a customer service representative, poor communications can lead to loss of business."(p. #2).

Sponsoring a seminar on writing skills will be the best method to orient our personnel on how to stay away from these communication misinterpretations. It is a proven fact that training in business writing skills can be an effective tool in reducing these problems, and in increasing a company's proceeds. Regardless of the how this proposed training is done, the results will be noticeable; Vutek's good reputation will grow, and our employees will feel empowered. By sponsoring a workshop on writing skills for professionals, we will assist our staff members and Vutek to avoid future miscommunication issues.

In order to make this seminar cost and customer service effective, the workshop should not take more than a week or two, once a week, probably at lunch time. It should take place in one of our conference rooms. The trainer should be a writing consultant and the workshop should be focused on tips, techniques, and shortcuts in penmanship, so that the employees can act in the lead, and act in response to customers in a professional, and courteous manner. After completing the workshop, our staff members should be able to organize their thoughts, and to present their messages in ways that achieve positive results. Written jargon clichйs and verbiage will be weeded out, and valuable prewriting techniques will take their place.

It is up to the Human Resource Department to help our personnel at all levels to learn to write well, no matter whether they are communicating