The Relationship Between Service Quality Experiences and Customer Satisfaction

FACULTY OF BUSINESS MANAGEMENT, UNIVERSITI TEKNOLOGY MARA

BM232 – OFFICE SYSTEM MANAGEMENT

ADVANCES RECORDS MANAGEMENT (ASM501)

Title:

Electronic Performance Appraisal for CIMB Group Berhad

PREPARED FOR;

ENCIK ZULKIFLI ABDUL RAHMAN

PREPARED BY;

NAME

STUDENT ID

NOR HAZITA BAHARUDIN

2013154385

MUHAMMAD RDIHWAN ABD MUTHALEF

2013575433

NURSEHA MOHD YUSOF

2012439884

MAHNOM ANUAR

2015736175

Submission Date;

26th November2017

Contents

ACKNOWLEDGEMENT​4

1.0 INTRODUCTION​5

1.1 Objectives and Significance​5

1.2 Describe Members’ Tasks​6

2.0 COMPANY BACKGROUND​7

2.1 Introduction of the Company​7

2.2 Missions and Visions​8

2.2.1 Mission​8

2.2.2 Visions​8

2.2.3 Core Values​8

2.3 Product and Services​9

2.4 Organization Chart​10

3.0 Electronic Document Management System​11

3.1 Introduction to the Electronic Performance Appraisal​11

3.2 Type of Electronic Files Kept in the System​12

3.3 Method Used In Organizing the Electronic​13

3.3.1 Alphabetical Storage Method​13

3.3.2 Numerical Storage Method​13

3.3.2 Subjective Storage Method​14

3.3.4 Geographic Storage Method​14

3.3.5 Chronological Storage Method​14

3.4 Identify the Records Storage Media Used To Keep the Electronic Files​15

4.0​Procedures/Process/Workflow of the System​19

4.1​Creation and Storage​19

4.2​Distribution and Use of the Electronic Files​22

4.2.1 Distribution of the electronic files​22

4.2.2 Use of the electronic files​23

4.3 Maintenance of the Electronic File​23

4.4 Retention and Disposition Process of the Electronic Records​24

5.0 Advantages and Disadvantages of the Electronic Performance Appraisal​25

5.1 Advantages​25

5.2 Disadvantages​27

5.0 CONCLUSION​28

7.0 RECOMMENDATION​29

REFERENCES​30

Appendices​31

Cover Letter 1​34

Cover Letter 2​35

ACKNOWLEDGEMENT

Praise is only to Allah S.W.T. for the bounty and blessing to us. First and foremost, we would like to extend our deepest appreciation to En. Zulkifli Bin Abdul Rahman for his invaluable guidance and advice. He inspired us greatly to work in this project. His willingness to motivate us contributed tremendously to our project. We also would like to thank him for showing us some example that related to the study.

In addition, we would like to take this opportunity to thank CIMB Group Berhad, for providing useful and valuable information that enable us to complete this project.

Finally, an honourable mention goes to our families and group members for the understandings and supports in completing this project. Without helps of the particular that mentioned above, we would face many difficulties while doing this project.

Last but not least, our gratitude and appreciations to all people who involved directly or indirectly in helping us to complete this group project.

Nor Hazita Baharudin

Nurseha Mohamed Yusoff

Mahnom Anuar

Muhammad Ridwan Abd Muthalef

November 26th, 2017

Faculty of Business Management

Universiti Teknologi MARA Malaysia

1.0 INTRODUCTION

​1.1 Objectives and Significance

The objective of Records Management Program is to create right information and records, make records available for the right individuals, to ensure records are created and maintained in an appropriate format. Moreover, it is to ensure records are available at the right times and the right places.

Records management is a highly important part of business. It may not be as glamorous or exciting as many of the other facets, but depending on the type of information a business deals in, the loss of records held