Attitude In The Workplace

People who demonstrate hostility, anger, or out of control behaviors.

Maintain control of yourself.

Move them to a neutral location.

Let them calm down.

Listen to acceptable communication, no disrespect.

Identify problem.

Discuss solutions and future preventions.

Discuss consequences of future bad behaviors.

People who demonstrate negative nonverbal communication.

Ð'* Bring to their attention their nonverbal communication.

Ð'* Let them know the conclusion you could have drawn from the nonverbal communication.

Ð'* Let them know the impact of the messages being sent.

Ð'* Let them know that their behavior is not an acceptable way to communicate.

Ð'* Discuss the cause of the negativity, not the emotions, and solutions.

People who are defensive or take criticism very personally.

Ð'* Acknowledge their perceptions.

Ð'* Let them know that you value their contributions.

Ð'* Depersonalize the conflict.

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