Bm 512 Ca Test 2 Question Bank

BBA SEMESTER VI

 CORE 18 – PRODUCTION MANAGEMENT

 MULTIPLE CHOICE QUESTIONS

1. Identify the option that is INCORRECT with regards to workforce planning. (1)

1. examining production plans in a factory.
2. organizing the training of staff.
3. forecasting future personnel requirements.
4. preparing and maintaining personnel records.

ANSWER: A

1. An advantage of recruitment from outside the company is____________. (1)

1. that it is cheaper than internal recruitment.
2. that it brings in new experience and skills to the firm.
3. that there is no need to advertise the vacancy.
4. that it avoids jealousy within the firm.

ANSWER: B

1. Which option BEST describes functional management? (1)

1. A system of business organization that is based on an individual having a wide range of skills.
2. A type of management that is based more on personality.
3. A system that groups together various jobs and is organized by departments, sections or functions.
4. A system that supports a flat form of command chain.

ANSWER: C

1. Most management teams use 'appraisal to assess the extent to which employees meets the expectations of their jobs' but what is meant by this term?

1. A system used to improve the performance of personnel.
2. The main way in which an employees wages are determined.
3. A system of reward points offered by retailers to attract customer loyalty.
4. The evaluation of an individual employee's performance over a given period of time.

ANSWER: D

1.  Piecework is a payment system where the worker is ______________. (1)

1. paid overtime for any hours worked beyond R40 per week
2. rewarded for good conduct
3. paid a minimum of RR55 per hour
4. paid for what he or she achieves

ANSWER:   D

1.  Ineffective planning of workforce would be highlighted by ___________. (1)

1. recruitment and selection problems
2. the need to outsource some of the production
3. a need to offer retraining to current employees
4. an opportunity to increase the use of mechanization

ANSWER: A

1. Which of option will BEST influence the method of recruitment and selection used by a company?

1. The state of the economy.
2. The size of the organization.
3. The type of training programmes used by the company.
4. The possible expansion of business abroad.

ANSWER: B

1. Which of the following is an accurate definition of recruitment?

1. The process of attempting to fill gaps that exist in the skills of the current labor force.
2. The system of following someone around and noting how they perform their duties.
3. The process by which companies fill the need to find new employees.
4. A statement that enshrines the fundamental objectives of the company.

ANSWER: C

1. Which of the following functions is not a core function of an organization

1. The accounting and finance function
2. The marketing (including sale) function
3. The operation function
4. The product or service development function

ANSWER: A

1. Most operation produces a mixture of both products and services which of the following business is closest to producing ‘pure’ services?

1. IT company
2. Counselor /therapist
3. Steel company
4. A restaurant

ANSWER: B

1. Operations can be classified according to their volume and variety of production as well as the degree of variation & visibility. Which of the following operations would be classified as high volume , low variety ?

1. A front office bank
2. A family doctor
3. A carpenter
4. A fast food restaurant

ANSWER: D

1. Which of the following  activities is not a direct responsibility of operations management?

1. Developing an operations strategy for the operation
2. Planning & controlling the operations
3. Determining the exact mix of products and services that customers will  want
4. Designing the operations products , services & process

ANSWER: C

1. Operations can be classified according to the degree of variations in demand and visibility of the operations as well as their volume and variety of production which of the following operations would be classified as high variation & high visibility ?

1. A front office staff
2. A family doctor
3. A carpenter
4. A fast food restaurant

ANSWER:B

1. Which of the following would NOT be normally be considered a general characteristics of a service?

1. Production and consumption are simultaneous
2. Low contact service can often  be made more efficient  than high contract
3. Production and consumption can always be spatially separated
4. Many services involve both tangible & intangible outputs
5. Production & sales cannot easily be separated functionally

ANSWER: C

1. Which of the following would not be normally considered as a key feature of operations management?

1. Most new technology is implemented
2. World class operations can give an organization competitive advantage
3. Operations researches mathematical techniques for optimizing process
4. Operations is the part of an organization which creates wealth through the management of the transformation process
5. Operations is the area of a business where most people

ANSWER: D

1. Which of the following is the least likely decision to be made by operations managers ?

1. Selecting  the locations and layout of a facility
2. Designing and improving the jobs  of the workspace
3. How to use quality techniques to reduce waste
4.  Deciding which market areas to manufacture products for

ANSWER: D

1. Operations management is applicable _____. (1)

1. Mostly to the service sector
2. To services exclusively
3. Mostly to the manufacturing sector
4. To the manufacturing & service sectors

ANSWER: C

1. The five element in the management process are ____(1)

1. Plan ,direct , update, lead & surprise
2. Accounting /finance , marketing, operations and management
3. Organize , plan , control, staff and manage
4. Plan, organize,  staff , lead and control

ANSWER: C

1. The responsibilities of the operations manager include

1. Planning , organizing , staffing , procuring and reviewing
2. Forecasting , designing , planning , organizing , and controlling
3. Forecasting , designing ,operating , procuring , and reviewing
4. Planning , organizing , staffing , leading , and controlling

ANSWER: D

1. Which of the following is not an element of management process

1. Pricing
2. Staffing
3. Planning
4. Controlling

ANSWER:  A

1. Which of the following illustrate an activity that does not add value?

1. Training employees
2. Ordering parts from a supplier
3. Making a part
4. Accumulating parts in front of the next  work centre

ANSWER:  D

1. Which of the following statements regarding a pull system is true ?

1. Large lots are pulled from upstream stations
2. Work is pulled to the downstream work stations before it is actually needed
3. Manufacturing cycle time is increased
4. Problems become more obvious

ANSWER:  D

1. Manufacturing cycle time is best defined as the

1. Time It takes a unit to move from one workstations to the next
2. Time between the start of one unit and the start of the next unit
3. Sum of all the task times to makes one unit of a product
4. Time from raw materials receipt to finished product exit

ANSWER:  D

1. Which one of the following is a concern expressed by suppliers ?

1. Elimination of in plant inventory
2. Delivery to the point of use
3. Production with zero defects
4. Large lot sizes

ANSWER:  C

1. Reduction of in-transit inventory encouraged through  use of

1. Supplier location near plants
2. Low cost , global suppliers
3. Low carrying cost
4. Use of trains , not trucks

ANSWER:  A

1. Which one of the following is NOT a concern expressed by suppliers ?

1. Poor customer scheduling
2. Small lot sizes
3. Proximity
4. Customers in frequent engineering changes

ANSWER:  D

1. Which of the following is not a benefit of small production lots ?

1. Work in process inventory is smaller
2. Fewer setups
3. Workstation can be placed closed together
4. Manufacturing cycle time is shorter

ANSWER: B

1. Flexible manufacturing systems (FMS) are reported to have a number of benefits . which is not a reported   benefits of FMS?

1. Increased quality
2. More flexible than the manufacturing systems they replace
3. Lead time and throughout time reduction
4. Increased utilization

ANSWER: B

1. What do flexible manufacturing systems (FMS) do?

1. Moves materials between opportunities
2. Moves and manipulates products , parts on tolls
3. Co-ordinates the whole process of manufacturing and manufactures  a part, components or products
4. Completely manufactures a range of components without significant human inventions during the processing

ANSWER: D

Planning and control is aimed at reconciling the provision ability of operations facility with the demand for specific products and services. This involves the following tasks this involves the following dimensions