Business Information

Business Information

As a business owner, I know that information system is really an important tool for our business; using the right information at the right time can simplify our process, lower our cost and keep a high customer rating.

Thanks to the information system (IS) the gift basket store can control:

Employees: Using the information system (time clock), we can control the hour per employee, wages.

Inventory: This is a must do, because with a good inventory, we can order what is necessary without overstocking with too much merchandise; by reviewing our inventory and our sales, we can order a little bit more or less from a certain product depending of its cycle within the store.

Costumer Satisfactions: With a suggestion box in our store and a customer service link in our web-site we can gather data about our customers satisfaction so we can make changes if necessary.

Strategies: Gathering the right information at the right time and in the right hands, the information could be valuable to make new strategies to improve our services and products.

New methods to gather information like the internet have changed the way to do business since the 90's. Nowadays, businesses can benefit from that and our Gift Basket store is not the exception. The world wide web (www) is definitely a really good advantage for us, because we have created our web site with fully customizable products, where people can order their basket the way they want it or they can choose from one of our selected baskets. After the payment is received we offer two ways to receive the order: they can pick it up in our store or we can deliver the product to the customer's house. The internet expands our services beyond our community without investing in another store; customers out of state can purchase from our e-commerce and we will deliver the product to their door, or wherever they want it delivered.

Another useful way we use the world wide web is to put information about the store, add maps from our costumer's house to our store, store hours, tracking order, show our goals and vision, how we are compromised and help our community.

The internet is not only valuable because we can interact with our costumer to make business and present them information about the store, but it is also a good way to make customer surveys about our web-page, products and services, and gather data that we can then transform into information that can help us to improve our store.

The email is another powerful and low-cost tool to make business; we can send and receive informations such as price updates, offers, new products and any other kind of information easily and in no time.

Teleconference, chats and videoconference are other important resources to our business, with them, we can have conference with our clients, suppliers and employees, without the necessity of having everyone in the same place.

Technology advances so fast that today we have so many products and services that can help us be more productive at low and sometimes even at not cost at all. We take for example google, it offers us services for free,