Communication

The biggest problem in communication is the illusion that it has been accomplished.

- George Bernard Shaw

Now Trainers and Consultants can solve the tough communication challenges people face at work by delivering this powerful one day or two day communication workshop with dramatic results. This flexible, customizable workshop gives you everything you need to deliver the skills people need most at work: Communicating effectively to reach positive outcomes in difficult situations when the stakes are high and the challenges are great.

Participants then will learn to apply specific Talking Tools to a host of challenging communication encounters of particularly high stakes and sensitivity. The Talking, Persuading, and Influencing Tools participants learn and practice in this workshop will enable them to achieve decidedly positive results in working with others as they encounter the following TEN difficult communication situations:

Giving Effective Praise that portrays sincerity and generates motivation and enthusiasm.

Delivering Criticism Ð' without creating confrontation and conflict

Conducting or participating in effective Performance Review sessions

Conducting orÐ' participating in an effective Interview for a new job or promotion

Making an Apology that touches the heart and convinces the mind.

Asking Effective Questions to probe for facts and provoke for ideas.

Arguing without Offending

Communicating to Build Rapport and Create Trust

Communicating to Create Collaboration and Engagement

Communicating