Determinin Effective Orientation And Training Methods

Determining Effective Orientation and Training Methods

Chasity Mobley

Axia College of University of Phoenix

MGT 210: Supervision and Leadership

Tim Glaid, Instructor

September 16, 2007

Determining Effective Orientation and Training

Being a training supervisor for a large local retail company. Giving the orientation and training is truly important to our employees. This is an on going process. The company has seven department stores locally in the city. As the training supervisor there will be a three-day orientation and training program for a new salesclerk. There will be an outline of the specific subjects that will be covered. Techniques showing how the new salesclerk is being trained.

First we will start the orientation off by giving the new salesclerk a warm welcome. Being the supervisor not only is the job to teach but also, tries to learn about the employee (Rue & Byars, 2004). Communication is key to being a good supervisor. With this opportunity try to see what ones experience, ambitions, likes, and dislikes are (Rue & Byars, 2004). Introduce the new employee to the other employees within the work unit. Take this time to familiarize the employee with the physical surroundings (Rue & Byars, 2004).

Second as training supervisor it would be time to explain the nature of the work. What its relationship to the work of coworkers is and that of the work unit as a whole (Rue & Byars, 2004). Within the retail company we want our employees to be able to deal with customers. Our employees have to be able to represent the company. One has to be able to interact well with customers. Discuss the policies on performance and conduct within the company. Discuss safety and fire prevention. Ask if there is any questions and review if needed (Rue & Byars, 2004).

Now the new employee is going to be in a classroom setting. At this time the employee will be watching videos. The videos consist of safety programs and apprenticeship training. One needs to read the material of responsibilities within his or her job. Try to come familiar with the company’s products. As the training supervisor it is time to review all the job performances criteria (Rue & Byars, 2004). There will be a break and when we return we will see how much has been retained.

We are going to use the computer-assisted instruction (CAI). For those that do not know what this is, the computer will display our products that we sale. The material was covered throughout the videos in the classroom. The answers will then be processed. We will review to see how well one has done. Do not worry this is just to get the brain working. We review the answer to the questions. Are there any questions? Tomorrow it will be the same time and place (Rue & Byars, 2004).

Welcome back today we are going to get to work on what was reviewed yesterday. If there are any questions that might come up do not hesitate to ask them. While walking around getting them familiarize with the company. Try to find out something about them. Tell them about the job, what it means to the employees, and why it must be done correctly (Rue & Byars, 2004).

To train adequately try to put the new salesclerk at ease. We want them to be their self. Find out what they already know about the job. This will save us training time. Try to get the new salesclerk interested. This gets a new employee wanting more information. They want to learn more about the business (Rue & Byars, 2004).

Review the importance of how the company deals with the public. As a salesclerk they have to have good manners to be able to conduct themselves in different situations. They have to remember that customers are watching them at all times throughout the store (Rue & Byars, 2004). This is where they are representing the company and in which their manner is truly important.

Lets role play a situation that could occur within the store. A customer comes in and says; does the store carry the HP computer for $699.99 still? Employee response, yes, we have the HP computer still however, it is $799.99 on special this week. If one send in the mail in rebate then, he or she will receive a check for a $100 back making the computer $699.99. Well, done this shows that one has been studying the products that our company carriers. Well, spoken also. Many customers believe that we give them the $100 off when they buy the computer in the store.

Well, as one knows we use computerized cash register. Lets go and learn about them now. First of all, every item in the store has an UPC code that is scanned. Once it is scanned it will appear on the screen. The screen will show the UPC number, what the item is, quantity, and the amount. Are there any questions this far? If an item would come up with out an UPC there is a book beside the register for reference information if needed, plus there is always a supervisor around (Rue & Byars, 2004).

Here are a few items we are going to act as if we have a customer. This is going to help get one familiar with the register before letting them interact with real customers. As we use the register lets review some of our products. Are there any questions?

There are a few hours left of the day. As the training supervisor the instructions have been given. The employee has been given oral information and seen how the work has been done. Now it is time to allow the employee to try working on the registers. As a team we will work a register and wait on customers. If there is a mistake it will be corrected. Letting one know what was done wrong (Rue & Byars, 2004). The employee is not going to get it perfect just as long as the job is getting done and the employee represents the company properly (Rue & Byars, 2004). When the employee has done well there will be praise for a job well done. This will give encouragement.