Ethnical Worksheet

ETHICAL FILTER WORKSHEET

Ethical Filter Worksheet

Student

University of Phoenix

Value

Personal Source

with Examples

Justify the Value's Position in the List. Include any challenges to employing these values consistently when making personal and organizational decisions.

Honesty I work with sales representatives on a daily basis and I had representative purchase equipment on the customer's behalf to supersede policy. Instead of telling the customer that they could not receive the equipment for free, the sales representative ate the cost. I caught wind of this and advised the representative he either stay honest with the customer or tell the truth or I would go to his superior with this information. The sales representative told the customer and rapport with the rep and the customer was established. By discounting the equipment and advising of the situation both parities were satisfied. I am choosing to place honesty as my first value because without it we can never get to the root of the problem. Without honesty, more problems can occur because everyone included in the decision making process isn't honest. In my personal life, I always look toward to hearing an honest answer. I believe it is easier to deal with honesty instead of lies.

Communication Due to poor communication, I received an escalation from a customer. Because the communication was not clear between the customers and sales the customers account was setup incorrectly. Once I conducted a conference call and spoke with both sales and the customer. Because of the great communication, each party was aware as to what things were completed to satisfy the customer, and to make for a great partnership between the customer and sales. Communication is another key ingredient in the decision making process. In my organization, communication is used in many methods to accomplish tasks. Communication is used to promote sharing of information and as a means to service our customers. Personally, I am careful in my communications as to make sure I am clear and concise in the information I provide, as to not come off harsh. Communication for me, come through as facial expressions.

Fair Management changes took place leaving me with a new manager, whom I believed our personalities would clash. Because I wanted to be fair and provide and opinion mind I meet with this manager to rely my work style and how I like to be managed. Once speaking with the manager I was able to find out we both agreed that we had many things in common. Because I allowed myself to be open and fair to new opportunities I made for a great lasting relationship. I find being fair also allows