Five Components to Any Communication

Communication is much more than simply talking. It involves ensuring that our messages are being delivered the way we intended, that the recipient’s reaction is what we anticipate, and the message is delivered in a considerate and appropriate manner. It also involves actively listening. Communication in today’s environment also includes electronic communication and social networking. 

Using your textbook and at least one additional scholarly source, provide examples of effective or ineffective patterns from your own experience. 

In responding to your classmates’ posts, respectfully critique their summaries of effective communication patterns and build on their ideas. Encourage further elaboration by asking your classmates questions, offering alternative viewpoints, and/or including additional research that you have obtained from Shapiro Library. 

Use this discussion to inform Milestone One of your final project as needed. 

EXAMPLES OF CITATIONS

• Purdue Owl is an excellent guide to APA and citing references (Sanchez & Sanchez, 2017).
• According to Sanchez (2017), Purdue owl is an excellent guide to citing references.
• Purdue Owl is an excellent guide to APA and citing references (Sanchez, 2017).
• Using helpful guides like Purdue owl (Sanchez, 2017) can be helpful for students.
• Sanchez and Sanchez (2017) insist that Purdue Owl is an excellent resource for students. 

The easiest thing to do is to look at the rubric.  The rubric tells you what the headers should be and what I will grade. Developing the outline can be simple as deciding what your final paper headers and outline should be.  Hint!  Look at the final rubric.  It actually outlines what the headers and outline should be.  Keep this tip in mind as you move forward in your courses.  Always look at the rubric and if you have a final paper that builds on all your papers go there first!  In this case:

Introduction

1. Develop a clear explanation of the organizational issues within the case study.
2. Outline a clear direction for the case study analysis that includes all of the elements you plan to include.

So, all of our reading assignments are linked to the case study.  That means all the concepts we discuss are issues embedded in the case study.  So look at the first 1-4 chapters and every concept may be an issue in the case study.  This is what I would consider issues.  

Remember to support your issues with citations.  

Issue - Newstrom (2015) states that communication is essential.....

Issue - Herzberg (1959) noted that motivation..... 

Every time you place a fact use a citation from your book or your research to support it for an analysis.  

Bethany, I do agree that communication in the working environment is the transfer of information and understanding from one individual to another. According to google.com, “Communication is the process of exchanging information and ideas, both verbal and non-verbal, within an organization.” Many organizations have people from different cultures and backgrounds so it is very important for managers to know how to communicate effectively in this type of environment. Employees must also learn how to communicate with each others as the success of the organization depends on this.

When manager communicate to employees the message should be clearly presented and described in enough detail so that understanding can be obtain from the employee receiving such information. Mangers spend a large part of their day conversing with other managers and employees. The abilities to speak and listen are critical to success of any managers in an organization. For example, oral communication skills are used when a manager must make sales presentations, conduct interviews, and perform employee evaluations. As you stated Jane was effective in the way how she communicated to her employees as she used a directive leadership style. Communication tends to be more complete and thorough when talking in person as one can judge how the other party is reacting, get immediate feedback, and answer questions.

Communication is the ever-present activity by which people relate to one another and combine their efforts, and is necessary to perpetuate the health of the organization. Just as people may develop arteriosclerosis, a hardening of the arteries that restricts the flow of blood and the nutrients it carries, so may an organization develop similar problems with its information arteries.

Communication is the transfer of information and understanding from one person to another. It is a way of reaching others by transmitting ideas, facts, thoughts, feelings, and values. Its goal is to have the receiver understand the message as it was intended and (often) to act upon that information. When communication is effective, it provides a bridge of meaning between the two people so they can each share what they feel and know. By using this bridge, both parties can safely cross the river of misunderstanding that some- times separates people.

Human Behavior in Organizations. [Bookshelf Online]. Retrieved from https://bookshelf.vitalsource.com/#/books/9781308991368/

Here are two of the most important abilities for effective oral communication:

• Active listening. Listening is making sense of what is heard and requires paying attention, interpreting, and remembering sound stimuli. Effective listening is active, requiring the hearer to “get inside the head” of the speaker so that he or she can understand the communication from the speaker's point of view. Effective listeners do the following:
  

• Make eye contact.

• Schedule sufficient, uninterrupted time for meetings.

• Genuinely seek information.

• Avoid being emotional or attacking others.

• Paraphrase the message you heard, especially to clarify the speaker's intentions.

• Keep silent. Don't talk to fill pauses, or respond to statements in a point‐counterpoint fashion.

• Ask clarifying questions.

• Avoid making distracting gestures.

• Constructive feedback. Managers often do poor jobs of providing employees with performance feedback. When providing feedback, managers should do the following:
  

• Focus on specific behaviors rather than making general statements

• Keep feedback impersonal and goal‐oriented

• Offer feedback as soon after the action as possible

• Ask questions to ensure understanding of the feedback

• Direct negative feedback toward behavior that the recipient can control

There are five components to any communication and a sixth that is the overall environment of the workplace in which the communication takes place. The components of communication are:

• The individual sending the message. The sender must present the message clearly and with enough detail so that the receiver shares meaning with the sender.
• The context for the message. The context is how the message is delivered by the sender of the message. Context involves nonverbal communication such as gestures, body language, facial expressions, and elements such as tone of voice. Most of the context for a message is only available when the receiver can see and hear the message sender. Email and IM emoticons, for example, are a poor substitution as the sender formulates them without input from the receiver.
  
  Another piece of the context is the emotions that are involved in the communication circle. Is the sender angry? Is the receiver indifferent to the content of the communication or disdainful of the sender? Normal human emotions affect whether a message is successfully shared.

• The person receiving the message. The receiver must listen carefully and intently, ask questions for clarity, and paraphrase to ascertain that the receiver shares meaning with the sender. If the receiver trusts the sender, the chances for effective communication increase.
• The delivery method you choose. The delivery method should be selected based on the medium most effective to convey the meaning of the message. Since communication methods are so diverse since the dawn of computers and mobile devices, decisions about the delivery method have become more complex. The delivery method must suit the communication needs of both the sender and the receiver.
  
  Communication methods include verbal communication, instant messages (IM), email, letters, signs, posters, videos, screenshots, telephones, notes, forms, written documents, and more. These methods will continue to expand, and employee expectations for instant communication about everything having to do with their work will continue to grow.
  
  In-person communication has increased in importance especially for organizational information that might call for change, provide employee recognition, or allow for on-the-spot questions. In-person communication is also favored because employees have access to the component, context.

• The content of the message. The content of the message should be clear and presented and described in enough detail to obtain understanding from the receiver. If the message content resonates and connects, on some level, with the already-held beliefs of the receiver, it is most effective