Hrm Activities
Essay by 24 • December 15, 2010 • 354 Words (2 Pages) • 1,716 Views
Work Activities
* Manage and maintain all year or seasonal lodging facilities.
* Observe and monitor workers' performance to make sure that company rules and procedures are being followed.
* Confer and cooperate with other department managers to coordinate hotel activities, such as weddings.
* Answer questions about hotel policies and services. They also resolve customers' complaints.
* Arrange telephone answering service, mail delivery, and answers customers questions about area.
* Use computers to order food and beverages, or prepare reports.
* Purchase supplies or services from outside vendors, such as laundry, repair, and trash.
* Inspect hotel for cleanliness and appearance.
* Coordinate front-office duties and resolve problems.
* Greet and register guests.
* Show, rent, or assign rooms or cabins.
* Collect payment and record money earned and spent.
* Receive and process advance payments. They usually send out letters to confirm that they have received payment. They may return checks if space is not available.
* Interview and hire staff.
* Assign duties to workers and schedule shifts.
General Activities
* Inspect hotels to gather information and monitor surroundings and decide what needs to be done.
* Communicate with other managers to plan large events. May negotiate with managers about whose staff will help with projects.
* Make decisions and develop plans for how to manage
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