Hrm On Tcs

Introduction

Tata Consultancy Services (TCS) is a leading provider of consulting and outsourcing services, with operations in more than 40 countries. While it offers a full menu of technology and business services, including business process outsourcing (BPO), enterprise systems installation, network management, and systems integration, the company specializes in developing and maintaining customized software for businesses. TCS also provides product and industrial process engineering services as well as strategic consulting and project management services. TCS has 85,582 employees across 67 nationalities, 26% of them are women. About 48% of the employees have been with TCS for over 3 years. TCS has an attrition rate of 11% for IT and 20% for BPO and a utilization rate of 74%.

The core competency of the company is its ability to efficiently recruit, train and manage IT professionals in the wake of high attrition rates. Being a service oriented company, TCS solely relies on its employee base to provide satisfactory results to its customers. The employee training, which is unique to TCS plays a large part in its success in providing client satisfaction. TCS combines structured training with informal learning and on-the-job performance support. TCS brings rich training program development expertise to help formulate appropriate content strategy to maximize the learning impact, using appropriate instruction design models, a multimedia mix and the latest learning technologies.

Articles

The four Cs of the HR profession: Being Competent, Curios, Courageous and Caring about people

The article details the role of HR professional in an organization and the four Cs (Competent, Curios, Courageous and Caring) they have be to make an impact on the organization.

Competent

The article identifies five competency domains for HR professionals by examining the characteristics of HR in high performing organizations. These domains are Strategic contribution, Business knowledge, HR delivery, Personal credibility and HR technology.

The HR in TCS is constantly involved with the strategic vision of the company. The HR prepares for the future staffing needs that the strategy expansion of the company creates. The HR in TCS is excellent at delivering the talent that’s making the company successful.

Curious

The article says that HR professionals should be curious about things going on within their organization, developments in the industry and what’s happening in the world around them. The HR in TCS has regular meetings with CEO and senior management discussing the company’s strategic operations. Their extensive interaction with employees keeps them informed of any possible changes in the corporate culture.

Courageous

The article suggests that HR should have the courage to model ethical behavior and expecting it from others. It creates an honest workplace, which leads to greater employee loyalty, higher productivity and better organizational performance.

Care about people

Caring about people and doing the right thing on behalf of employees increases retention and the level of employee agreement and. In TCS, HR’s role in valuing people and the contribution people make to the organization helps build a corporate culture that helps advance its business strategy.

Dual theory of HRM and business performance: Lessons for HR executives

The article identifies two different systems of human resource management namely High Involvement HRM (HIHRM) and Low Involvement HRM (LIHRM) and discusses the