Leadership Change Worksheet

Leadership and Organizational Change Concepts Worksheet

Concept Application of Concept in the Scenario or Simulation Reference to Concept in Reading

Forces of Change

External forces such as technological advances have huge impacts on the ever changing telecommunications industry. As technology advances and new technology is developed, companies are forced to make changes within. Designing and implementing an organizational culture that can sustain change is key to a successful business. In an attempt to create this type of culture, CrysTel performed a series of surveys on the different departments to obtain strengths and weaknesses of each. “Organizations encounter many different forces of change. These forces come from external sources outside the organization and from internal sources” (Kreitner & Kinicki, 2004, p.3).

Feedback The Human Resource department at CrysTel displays strengths in the areas of communication and providing positive feedback. These strengths allow the department to communicate on a regular basis with employees and use their feedback to make organizational changes and improvements. “Feedback is objective information about individual or collective performance” (Kreitner & Kinicki, 2004, p.5).

Expectancy Theory of Motivation

In an attempt to survive the volatile financial services industry, Intersect Investment Services hopes to implement a strategic shift that will allow for a successful restructuring of the organization. A new customer appreciation approach will be implemented and act as one of the organizations core values. Management at Intersect has created clearly defined goals and expectations of employees that will be implemented to obtain the desired outcome of the shift.

“Expectance theory holds that people are motivated to behave in ways that produce desired combinations of expected outcomes” (Kreitner & Kinicki, 2004, p.10).

Strategic Plan

Creating a successful strategic plan is the first step toward making and enforcing a change. Intersect Investment Services must create a well thought out strategic plan for how they are going to implement their new customer intimacy approach to doing business. Having strategic capabilities will allow management to create