Leadership

Leadership

Core Values: Their Importance 

Core Values: Their Links to the CEO's Job 

Core Values: Their Impact on Trust and Employee Performance 

Being in Charge 

Personalizing the Organization 

Email: A Humorous Interchange 

Playing Multiple Roles 

Setting Expectations 

Deciding Where to Spend Time 

Adding Value 

Taking Advantage of Opportunities 

Thinking Strategically, Acting Opportunistically 

The CEO as Teacher: Developing Employee Ownership and Involvement 

The CEO as Teacher: Cultivating Risk Taking and Teamwork 

The CEO as Teacher: Improving Decision Making and Accountability 

The CEO as Teacher: Dealing with Nay-sayers 

The CEO as Teacher: Understanding What You Cannot Change 

Getting Advice 

Change

Creating a Sense of Urgency 

Early Priorities: Developing New Behaviors 

Resistance to Change 

A Developing Sense of Empowerment 

Changing the Culture 

Leading Change When You Are Parachuted In 

Maintaining Momentum: Moving from Special Task Forces to Routine Operations 

Maintaining Momentum: A New Set of Challenges 

Maintaining Momentum: Employee Morale 

After the Turnaround, What Next? 

Decision Making

Doctors as Decision Makers 

The Lack of Decision Making Skills 

Email: A Curious Inability to Decide 

Overcoming the Problem: Awareness 

Overcoming the Problem: Rules for Meetings 

Memo: Meeting Rules 

Overcoming the Problem: Training 

Email: Cultivating a Sense of Responsibility 

Overcoming the Problem: Commitment 

Overcoming the Problem: Closure 

The Need for Decisiveness 

Dealing with Conflict 

The Nut Island Effect 

Communication

Managing Public and External Affairs: Roles and Staffing