Starbucks Quality Tools

Starbucks Quality Tools

MGT/449

Monday, March 19, 2012

John Dewey

Starbucks Quality Tools

The quality management tools facilitate quality control, compliance, risk valuation, and document mechanism that increase the quality, and validity of products, and services in an organization. Quality tools assist organizations to produce quality goods and hence increasing profits. The organization to discuss is Starbucks, and the two tools are the design of experience, and cause, and effect diagram.

Quality Tools like the Design of Experience and the Cause and Effect Diagram are intellectual tools. Quality Tools are the tools for gathering and presenting information in ways to aid the human brain in understanding ideas and thoughts. When ideas and thoughts are applied to physical procedures, the processes produce improved results. When applied to decision making, problem solving, better results, and resolutions. Through the gathering and demonstration facility, the records become valuable material to resolve difficulties, improve decision making, retain track of completed work, and forecast impending performance and difficulties (Goetsch & Davis, 2010).

The first quality tool is the design of experience (DOE), which is under the failure mode and effects analysis (FMEA) umbrella. The goal of FMEA is to pinpoint possible adversities of merchandise and procedures before they happen. FMEA is an analytical tool that can identify negative issues, but cannot solve them. Design of experience (DOE) is a refined system for testing developments with the goal of improving them. Starbucks use the design of experience process in developing new products, improving on existing products and procedures. Starbucks use design of experience to decrease the number of testing, which condense the time and free up time for information that matters.

Starbucks quality improvement program consist of gathering, and analyzing data. Starbucks design identify if there is any interacting effects between variables that provide more meaningful results. For example, Starbucks anticipated need for more accurate airtight seal packages that are a challenge to meet customer's need of fresh coffee. To maintain the quality in the product that customers expect, Starbucks creates a design with software to come up with coffee packages that are airtight. A surface design allows the model on the can to predict accurately the response of several inputs for more models to compare. Starbucks goal is to reduce a package tear and no exposure to air that may affect the flavor of the coffee (Minitab, 2011).

Another quality tool desirable in operating Starbucks and providing quality products for customers is the cause and effect diagram. This tool determines the relationship between potential causes, and resulting problems often unnoticed in the process that will make or break a business by continuing with low quality products.

The cause and effect diagram divides issues into different sizes, pieces, and lists various imaginable