Characteristics of a Quality Organization

Characteristics of a Quality Organization

     There are many characteristics of a quality organization that could be listed. All these characteristics improve employee morel, increase profits and reduce waste. Although not all characteristics will work for every company, there are a few that are universal. This paper will go through three of those characteristics that can be implemented in almost all companies to see improvements in all the categories listed above.

     The first characteristics are diversity. Diversity is key to making any changes and having them last long term. Diversity just does not mean having a team that is different in culture, age or race but in experience, skills and ideas. Good communication and respect is paramount in making sure a diverse team succeeds but making sure those are in place sets up any change to succeed(Linders, 2015).  Having people with different skill sets and experience on how to implement an improvement and seeing what works and what tweaks need to be made in each unique circumstance will always help an improvement have a better chance to succeed.

     Culture also plays a pivotal role in a quality organization. The role culture plays in an organization is crucial and can be seen in the simplest of ways. Take any large fast food chain and then look at each of the restaurants individually. Walking into one restaurant, one can see a happy work force, cleanliness is evident, food is hot and tasty and the customers are generally happy. Then walk into another location and misery is the prevailing feeling weighing you down. The food is barely edible, the dining area is filthy with dirty tables all over, and the crew is very unhappy and treats the customers poorly. How does this happen when there are procedures in place so that each location should produce the exact same experience? The answer is the culture that managers put in place. An engaging management staff that use bad experiences as a chance to teach an employee rather than yelling at them, a staff that leads by examples and helps out when things get busy, and a management staff that are always trying to improve the way things are instead of the status quo. They ask for suggestions from the employees and implement those that better the process not just perfect it ("Foundation of a Culture of Continuous Improvement," 2016).