Options On Company Telephone Services

NTC 360

August 9, 2005

Introduction

There are many different options companies have when decided on what type if telephone service to use. The size and needs of the company will usually determine the communications needed to run an organized operation. Another factor in choosing what type of telecommunications a company will need is what type of business does the company deal with. For example, is the company a telemarketing service, a customer service company for bank, or a consulting firm; plus, what are the majority of calls pertaining to and the time frame of each call? Are the telephone calls from customers needing to know where the nearest bank or ATM is or are they important clients wanting an estimate on a construction project that is underway. These are a few of the important items to look over before choosing the telecommunication that are right for you company.

I work at a company called VTN Nevada. It is an engineering, survey, architecture, planning, and construction management consulting firm. We do consulting work for many large companies in Las Vegas Valley. We do a lot of communicating with clients, construction project manager, and the entities, such as, City of Las Vegas, City of Henderson, City of North Las Vegas, Clark County, and Nye County. The need for good communication is mandatory in order to get the project done to the clients desires, as well as, meeting the needs of the entities that the projects are located within. VTN Nevada uses many different forms of communications from conference calls to e-mails, but nothing is better than a face to face meeting in order to straight out major issues.

Body

The system that is currently in place at VTN Nevada is the PBX, otherwise known as Private Branch eXchange. The PBX allows VTN to create extensions to connect to each other, as well as, to the public network. The system is set up to allow a person to dial the main office line and get the first receptionist, Rita. Rita, will then direct the caller to the person that they are trying to reach. If the caller wants to contact one of the directors of the company, they will be transferred to the director secretary, Marti. Then, Marti will transfer the caller to the intended recipient of the call, take a message, or transfer the caller to the intended's voice mail. Rita will at the main number has the same options as Marti. Depending on if the employee is present and can except the call or if the intended is on the