Standards and Procedures of Banquets

Service Manual and Quick Guide for Banquet Servers

Topics

• Summary of Job Description, Responsibilities & Duties
• Banquet Rooms and capacities
• Setups
• Equipments and storage
• Side duties
• Linen Storage and Usage

Summary of Job Description –

Working as Banquet server you are Responsible for greeting and serving the Banquet guests in accordance with Marriott’s Standards of Quality in service, presentation and sanitation in a gracious and professional manner. Be able to read a BEO and know how to complete a setup and "mise en place" based on the information contained therein. Set tables in your assigned area (or check to see they have been set), correctly and uniformly. Assist Captain or Banquet Manager in setting up buffet and other special food services tables/stations. Be knowledgeable about break-down and clean-up procedures.

Perform all other duties as assigned by supervisor/ management.

Key Duties and Responsibilities

At start of the shift each server will be reporting to Banquet silver room (H1) and will be responsible to look at the BEO’s for today and tomorrow to know what functions and events are going on. BEO’s for tomorrow are posted to know what set will be required to be done a night before

• Set Ups – Banquet server are responsible to set ups for breakfast, coffee breaks, refreshment breaks, lunch , dinner, reception etc.
• Breakdown and Clearing – Banquet server will be responsible for clearing and cleaning and banquet function rooms through and after the event as per their schedule
• Side Duties – It is very important that all servers are aware of doing their side duties which includes polish silverware, sweeping the silver room, folding napkins, keep coffee station neat and clean, stocking the fridge and storage with pop, water, juices, cereal, sugar, salt, chip, etc. .
• Equipments – all the equipments taken out for use should be cleaned and restored at the proper place. E.g.  - Chaffing dishes and risers needs to be cleaned and restored back in to storage room after its use.

Type of Service we provide

• Breakfast Buffet
• Lunch Buffet
• Plated Lunch
• Family Style Service
• Dinner Buffet
• Plated Dinner
• Stationed Reception
• Passes reception
• Refreshment and Breaks

Each client have specific requests regarding their style of service they have ordered and your banquet manager will be informing regarding special meals for dietary restricted guest, when the food to be cleared etc.

Table and buffet set up

Buffet Setup – A buffet set must have variety of risers as it will display food elegantly. Depending number of people buffet will be either one side or double sided. All FOOD ITEM S ON BUFFET MUST BE LABLED. All buffet setups will generally require plates, soup bowls (if any), roll ups, desert station, coffee and refreshments station. Inspect all glassware, coffee cups and all china to make sure there are clean and free of stains of left over food.

Full Dinner Table set up – A full dinner table set up will require Dinner Knife, Dinner Fork, Salad Fork, Soup Spoon, Desert Spoon, Coffee Cup and Saucer, side plate, wine glass for each table setting and folded napkins  Also each table will require side plates for butter, candles, and creamers for coffee.